Frequently Asked Questions
Everything you need to know about shopping with MR. D.I.Y. Online
What are the available payment methods?
We accept various payment methods including credit/debit cards (Visa and Mastercard), online banking (FPX), and major e-wallets like GrabPay, ShopeePay, and TNG eWallet.
How long does shipping take and what are the charges?
Standard delivery typically takes 2-5 working days for West Malaysia and 5-10 working days for East Malaysia. Shipping fees are calculated based on the total weight of your parcel and your delivery location.
Can I return a product if it is damaged or incorrect?
Yes, you can return damaged or incorrect items within 7 days of receiving your order. Please ensure the product is in its original packaging and accompanied by the tax invoice.
Do you offer Click & Collect services?
Yes, you can choose the 'Click & Collect' option at checkout to pick up your order from selected MR. D.I.Y. retail outlets across Malaysia at your convenience.
How can I track my order status?
Once your order has been shipped, you will receive an email notification with a tracking number. You can also track your order status by logging into your account on our website under 'My Orders'.
Are the prices online the same as in MR. D.I.Y. retail stores?
While we strive for consistency, some promotions or prices may vary between our online store and physical retail outlets due to platform-exclusive campaigns.